Privacy Policy
This Privacy Policy explains how Dr KMZ Orthopaedic, Trauma and Sports Clinic collects, uses, stores and protects personal information when you use our website, submit an appointment request, communicate with our clinic team or interact with our online services.
Privacy Summary
We collect information needed to manage appointments, communicate with patients and improve our website. Medical information is handled carefully. We do not sell or rent personal information for unrelated commercial purposes. Where website analytics or advertising tools are used, visitors may manage non-essential cookies through the website cookie banner where available.
Scope of This Privacy Policy
This Privacy Policy applies to information collected through the KMZ Orthoman website, online appointment forms, email, telephone, SMS, WhatsApp communication and other interactions with our clinic team.
By submitting information through our website or communicating with the clinic, you acknowledge that your information may be processed for the purposes described in this policy and as permitted by applicable law.
Information We May Collect
Personal and Contact Information
- Patient name, age, gender and country.
- Patient ID or passport number.
- Email address and contact number.
- Appointment date, selected time slot and booking reference number.
- How you heard about Dr KMZ, such as Google, social media or a referral.
Medical and Appointment Information
- Information about symptoms, pain, injuries or health concerns.
- Provisional diagnosis and injury date where provided.
- Information about MRI, ultrasound or other imaging status.
- Additional notes that you voluntarily provide for appointment management.
Website and Technical Information
- Browser type, device type, operating system and general website activity.
- Pages viewed, session information and website interaction data.
- General traffic-source and campaign information where analytics or advertising tools are enabled.
- Cookie identifiers and similar technologies, subject to applicable preferences and settings.
How We Use Your Information
We may process personal information for the following purposes:
- To receive, manage, confirm, reschedule or cancel appointment bookings.
- To contact patients regarding clinic visits, follow-up information or booking changes.
- To provide appointment reference numbers and confirmation messages.
- To prepare for a patient consultation and understand the reason for the clinic visit.
- To respond to enquiries and provide customer support.
- To maintain administrative and clinic records where required.
- To improve website usability, website performance and appointment-booking experience.
- To measure advertising and marketing performance where permitted.
- To comply with applicable legal, regulatory or safety requirements.
Sensitive Medical Information
Information about symptoms, injuries, health conditions, medical history or imaging results may be sensitive personal information. We collect this information only when it is relevant to your appointment, consultation or communication with the clinic.
Please submit only the information that is reasonably necessary for appointment management. Detailed medical advice, diagnosis and treatment decisions should be discussed directly with a qualified healthcare professional during an appropriate consultation.
Email, SMS and Communication
We may use your email address or contact number to send appointment-related communication, including:
- Booking confirmation emails.
- Appointment reference numbers.
- Appointment reminders.
- Cancellation or rescheduling updates.
- Requests for additional appointment-related information.
- Responses to questions submitted to the clinic.
Where permitted and where appropriate consent has been obtained, we may also send clinic updates, educational information or promotional messages. You may ask us to stop promotional communication at any time by contacting the clinic. Essential appointment-related messages may still be sent where necessary to manage your booking.
Google Ads and Meta Advertising Tools
We may use Google Ads and Meta advertising tools to promote clinic services, understand campaign performance and measure whether visitors interact with our website after seeing an advertisement.
Where enabled, advertising tools may use cookies or similar identifiers to collect technical and website-interaction information. This may include general device, browser, page-view, campaign and conversion information.
We do not intentionally send sensitive medical information, patient ID or passport numbers, appointment notes or symptoms to advertising platforms.
Some third-party providers may process information outside Malaysia according to their own privacy practices and applicable safeguards. You may manage non-essential cookie preferences through the website cookie banner where available.
You may learn more through the Meta Privacy Policy and Google Privacy Policy .
Educational Pictures, Videos and Clinical Content
Our website may contain educational content, including information about orthopaedic conditions, treatment options, procedures, surgery-related pictures or videos and general patient-education material.
Educational content is provided for general informational purposes only. It does not replace a professional medical consultation, diagnosis or personalised treatment plan.
Where a picture, video or clinical example could identify a patient, appropriate permission or consent should be obtained before publication. Where possible, identifying details should be removed or limited.
When Information May Be Shared
We may share personal information only where reasonably necessary and appropriate, including with:
- Authorised clinic team members involved in appointment management.
- Relevant healthcare providers, hospitals or clinic locations where necessary for patient care or appointment coordination.
- Service providers supporting website hosting, email delivery, appointment administration or technical operations.
- Analytics and advertising service providers for website measurement or advertising activities, subject to applicable settings and safeguards.
- Regulators, authorities or other parties where required by applicable law or necessary to protect safety and legal rights.
We do not sell or rent personal information for unrelated commercial purposes.
Data Security and Retention
We take reasonable steps to protect personal information from unauthorised access, misuse, alteration or disclosure. Access should be limited to individuals who reasonably require the information for clinic or administrative purposes.
Personal information should be retained only for as long as reasonably necessary for appointment management, patient communication, operational requirements and applicable legal or regulatory obligations. Information that is no longer required should be deleted, anonymised or securely handled as appropriate.
No internet-based system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through open communication channels.
Your Privacy Rights and Choices
Subject to applicable law, you may contact us to:
- Ask whether we hold or process your personal information.
- Request access to personal information that we hold about you.
- Request correction of inaccurate or outdated information.
- Withdraw consent for certain processing activities, subject to applicable legal and operational requirements.
- Ask us to stop using your personal information for direct-marketing purposes.
- Ask questions or raise a concern about how your information is handled.
We may need to verify your identity before processing a privacy request. Withdrawing consent may affect our ability to provide certain services or manage an appointment where the information is reasonably necessary.
Information About Children
Where an appointment relates to a child or minor, a parent, legal guardian or authorised representative should provide the required information and appropriate consent where necessary.
Third-Party Websites
Our website may contain links to third-party websites, maps, social-media pages or external services. Their privacy practices are governed by their own policies. We encourage visitors to review the relevant privacy information before submitting personal data to an external website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, appointment process, service providers, technology or legal requirements. The updated version will be published on this page with a revised last-updated date.
Contact Us
For privacy-related questions, correction requests, direct-marketing opt-out requests or concerns about your information, contact: